By submitting an application form, purchasing online, in-store or over the phone you are granted Membership subject to the following terms and conditions:
- Members agree to be bound by the Conditions of Entry to Southern Cross Group Stadium.
- A 2019 ticketed Membership entitles the Member admittance to any official Cronulla Sharks home match at Southern Cross Group Stadium throughout the 2019 NRL season, provided they have a valid card or ticket for that game.
- Member’s will not be eligible for compensation should they be unable to attend a game, however reserved seat Members can return their seat for any matches they can’t attend through their Sharks account.
- The dates, venues and times of 2019 NRL fixtures are subject to change.
Membership Renewals, Seat Movement, Pricing and Payments
- 2018 Renewing Members will have until October 31, 2018 to purchase their Membership at the renewing Member price. All Members who join after October 31, 2018 will purchase their Membership at the 2019 Membership price. All non-renewing Members will purchase their Membership at the 2019 price.
- 2018 Members wishing to renew their seats for 2019 have until November 30, 2018 to retain their same seat as the 2018 season and will be allocated to their same seat as 2018 when they renew. After November 30, 2018, the Cronulla Sharks reserve the right to release any un-renewed seats and invite active 2019 Members to move their seat to any other available seats including un-renewed seats during the “Seat Movement Window”.
- During the “Seat Movement Window” 2019 reserved seat Members will be invited to move their seat. If 2019 reserved seat Members wish to maintain their same seat as 2018 they should disregard the “Seat Movement Window” and they will remain in their allocated seat.
- Reserved seat Members who wish to move their seat during the “Seat Movement Window” do so at their own risk. The Cronulla Sharks take no responsibility for Members losing their seat should they choose to use the “Seat Movement Window” option.
- It is the responsibility of the Member to fill in their application form accurately and completely and to notify the Sharks should their details change. The Sharks will not be held responsible for Members failure to receive communications as a result of incorrect or outdated information being provided to the club.
- In the event that your 2019 Membership card is lost or stolen the Cronulla Sharks need to be notified immediately so that the card can be cancelled. The Cronulla Sharks can send you a hard card that will be at a cost of $10 per card. Please call 1300 SHARKS (1300 742 757) for your replacement card.
- Membership cards are transferrable provided they are transferred to a person of equal or lesser status e.g. A concession Member can only pass their ticket to a person also eligible for a concession. The Member is responsible for this person’s behaviour and may have their season tickets suspended or cancelled should this person not abide to the Sharks Membership terms and conditions or ground regulations.
- The Club reserves the right to suspend or cancel a season ticket if the Member is found to have breached ground regulations or Cronulla Sharks Membership terms and conditions.
- Members may choose to join or renew either online, in the Sharks Store, over the phone, or in person. Regardless of how the Membership is purchased, as a condition of their Membership, all Members agree to be bound by the terms and conditions and code of conduct of Cronulla Sharks Membership.
- Payments made by personal/company cheque, cash and money orders: Cheques, money orders and cash payments will be banked immediately, upon receipt. Cheques and money orders must be made out to ‘Cronulla Sutherland Sharks Football Club’. Cash payments must be made in person at the Sharks Store located in the Sharks Leagues Club anytime between 10am – 5pm Monday – Friday (excluding public holidays) and Saturdays 10 am – 4pm.
- Dishonoured credit card payments: If a credit card payment is declined by your bank you will be contacted regarding an alternate form of payment.
- Payment plans: Members who fail to make monthly instalments will be notified by the Cronulla Sharks that their Membership is overdue. Failure to make a monthly payment will result in the failed payment being added to the next scheduled instalment. Failure to resolve overdue Membership payments may lead to the suspension or cancellation of Membership.
Rolling Payment Plans/Instalment Payments
Paying by instalments: Members can choose to pay their 2019 Membership off by monthly instalments. Members who join before October 14, 2018 will pay a deposit followed by 9 monthly instalments with the final payment to be made on June 14, 2019. All Members who join on or after October 14, 2018 will pay all preceding monthly payments to that point as their deposit, followed by monthly instalments. Please refer to table for payment schedules:
|DATE RANGE||DEPOSIT||MONTHLY PAYMENTS AFTER DEPOSIT|
|Before October 14||10%||9 – Starting October 14|
|October 14 – November 13||20%||8 – Starting November 14|
|November 14 – December 13||30%||7 – Starting December 14|
|December 14 – January 13||40%||6 – Starting January 14|
|January 14 – February 13||50%||5 – Starting February 14|
|February 14 – March 13||60%||4 – Starting March 14|
|March 14 – April 13||70%||3 – Starting April 14|
All part payment Memberships are to be finalised by July 14,2019
- Rolling renewals: Rolling renewals are automatically applied to any Members paying by credit/debit card. Rolling renewal will mean your credit/debit card details will be stored and the Membership will be automatically renewed into the same seats and packages for subsequent seasons, at the updated and relevant price. Prior to the renewal rollover Members will be given a 14-day period to make any changes or upgrades to the Membership package, or to notify the Cronulla Sharks in writing that they do not wish to rollover (strict timeframes apply).
- Opt out: Members who sign up for the rolling renewal option will have their Membership automatically renewed until such time that they ‘opt out’ for future Membership renewals. The Cronulla Sharks will advise each Member, in writing, of the cost of their Membership for the upcoming season and outline a specific timeframe in which they will have the option to no longer renew their Membership, or change/upgrade their automatically renewed Membership. This information will also be available online. The change period will be 14 days in length, with any requests after this period not guaranteed, and subject to cancellation fees and charges as outlined.
- Members who fail to make monthly instalments will be notified by the Cronulla Sharks that their Membership is overdue. Failure to resolve overdue Membership payments may lead to the suspension or cancellation of Membership.
Membership Classification and Age Restrictions:
- Junior: to qualify as a junior you must be 16 years or younger on March 1, 2019.
Children aged 4 and under may enter Southern Cross Group Stadium free of charge, however they will not be entitled to a reserved seat.
- Concession: Concession Membership applies to pensioners (aged, war, invalid or TPI) or current full-time students. Please note that health care cards are not accepted as a form of concession. It is a condition of entry that all concession card holders agree to present their concession identification card if requested. If a concession card cannot be presented the Membership card holder will be refused entry to the venue. Concession Memberships cannot be upgraded for individual games.
- Ticketed Member: Refers to a Member who holds an active 2019 Membership that includes three or more Cronulla Sharks home games at Southern Cross Group Stadium.
- Non-ticketed Member: Refers to a Member who holds an active 2019 Membership that includes two or less Cronulla Sharks home games at Southern Cross Group Stadium
- Junior Rugby League Admission: Junior rugby league codes at Cronulla Sharks home games will be provided at the discretion of the Cronulla Sharks and is subject to capacity. Junior rugby league codes cannot be used at any NRL Finals games or NRL official trials.
Membership Inclusion Information
- The 10% discount at the official Sharks Store is available to Members upon presentation of their season Membership card. This offer can only be used to purchase full-priced merchandise and is not redeemable for cash. This discount offer expires on Sunday, 7th October 2019. This offer cannot be used in conjunction with any other offer and is not available on discounted stock. Sharks Store is located inside Sharks Leagues Club at 461 Captain Cook Drive Cronulla NSW 2230.
- Merchandise vouchers – All 2019 merchandise vouchers are to be treated as cash. Merchandise vouchers will not be replaced if lost or stolen. All 2019 merchandise vouchers expire October 31st, 2019. Merchandise vouchers that are included as part of 2019 Memberships cannot be used for purchase of sale items in the Sharks Store.
In store purchases – Do not scratch the voucher code panel when using the merchandise voucher for in-store purchases. Once the scratch panel is removed, the merchandise voucher cannot be redeemed in store and must be used online. You must present your 2019 merchandise voucher in the Sharks Store when wishing to redeem.
Online purchases – When using merchandise vouchers online, a Member must log in with their details prior to shopping in order for the voucher to work at checkout. You can only use 1 merchandise voucher per transaction. For more instructions on how to use a 2019 merchandise voucher, please click here.
- ‘Any game tickets’ are to be treated as cash. If lost they cannot be replaced. Entry using ‘any game tickets’ is subject to capacity and does not guarantee entry if the stadium is full.
- Member pack items including Member choice items cannot be replaced if lost or stolen. Member choice items are available to purchase as extra items for $20 each.
- 2019 Members do receive free admission to Cronulla Sharks SG Ball games held at Southern Cross Group Stadium. These games are subject to scheduling. No refund or discount will be given to Members of their Membership price if games do not go ahead or are not scheduled at Southern Cross Group Stadium.
- Bus of Dreams – The Bus of Dreams is a service provided by the Cronulla Sharks supporter group the CSSC to transport Sharks Members and fans to away games. Members wishing to attend away matches will have the option to purchase this service through the CSSC. Members ride at their own discretion and Cronulla Sharks RLFC are not held responsible for any incidents, behaviour or experiences Members may have.
- Discounts on food within Southern Cross Group Stadium are only available at selected outlets. Cronulla Sharks RLFC reserve the righty to change the outlets where these discounts are available at any time.
- 2019 Members have access to the Members bar located under the ET Stand. Entry will only be granted on presentation of a valid 2019 Member card.
- Juniors clinic – All 2019 Junior Members will be able to purchase into clinics run by the Cronulla Sharks at a discounted rate. More details will be available to all Junior Members via email in the lead up to each of the clinics.
Membership Contact Information and Privacy
- All Cronulla Sharks Junior Members must have their Membership placed under their own individual names and a date of birth must be provided for every Member on an account.
- As a Cronulla Sharks Member, you have the opportunity to be provided with promotional offers from our sponsors. However, if you would prefer not to receive marketing/promotional material please contact us on 1300 SHARKS to have your details removed from all future marketing and promotional databases.
- You consent to the Cronulla Sharks providing personal information you have provided to the Cronulla Sharks (excluding any details related to methods of payment) to our partners for the purpose of our partners providing you with details of offers that may be of interest to you.
- The Cronulla Sharks reserve the right to suspend/cancel a Membership of any Member who behaves in a manner that is deemed to be inappropriate. The Cronulla Sharks have the right to decide what inappropriate conduct in their own discretion is. The Member has no right to object to or appeal against any decision by the Cronulla Sharks to suspend or cancel a Membership as a consequence of the Member acting in a manner the Cronulla Sharks consider is inappropriate or that which is in breach of the Member Code of Conduct.
- In circumstances where your Membership is suspended or cancelled for inappropriate conduct you will not be entitled to a refund for any unused portion of your Membership entitlements.
- If a Member breaches the Cronulla Sharks terms and conditions or otherwise engages in behaviour deemed inappropriate or unbecoming as a Member of the Cronulla Sharks, the Cronulla Sharks reserves the right unconditionally to terminate the Membership in which case the Member forfeits their Membership rights and will not be entitled to a refund of their Membership fees.
- All Memberships are subject to the terms of ticket sale.
- 2019 Cronulla Sharks Memberships cannot be cancelled due to Members own lack of attendance, team performance, weather or in reference to any management decisions made by the Cronulla Sharks. Requests for cancellation in extenuating circumstances can be made on a case by case basis to: Cronulla Sharks Membership Department, PO BOX 2219 Taren Point NSW 2229 or by emailing firstname.lastname@example.org
- The Cronulla Sharks reserve the right to refuse an application for Membership.
Frequently Asked Questions and Terms and Conditions
- If any unforeseen circumstances impact on the Cronulla Sharks ability to deliver on its representations in the Membership offer the Cronulla Sharks will not be held liable.
- All details outlined in the Frequently Asked Questions also form part of the Terms and Conditions.
- The Cronulla Sharks reserve the right to amend these terms and conditions as may be reasonably necessary from time to time.
- Any user of the Member’s Membership rights is also bound by the Terms and Conditions of the Membership, and the Member is obliged to inform such persons of these terms and conditions.
- By applying for Membership, I acknowledge that I accept the above Terms and Conditions.