General terms and conditions of

Cronulla-Sutherland Sharks

All Cronulla Sharks Members are bound by the following 2027 Membership Terms and Conditions. The completed Membership application or purchase of Membership and these Terms and Conditions (including any incorporated terms) form a legally binding contract between the Member/s and The Cronulla Sharks.

The Cronulla Sharks reserve the right to change, amend or update these Terms and Conditions at any time. Upon deciding whether to purchase a 2027 Membership, it is the individual Member or Parent Account Holders (PAH) responsibility to ensure they have read and understood these Terms and Conditions.

Cronulla Sharks Members and Fans can purchase/renew a Membership;

Online(opens in a new tab)
Over the phone – 1300 SHARKS (742 757)
In Person – Game Days, Events, or prescribed Member Activations

Terms and Conditions:

Cronulla Sharks Memberships are available on a season basis and is valid from the date of purchase until the conclusion of Round 27 of the 2027 NRL Regular Season. By becoming a Cronulla Sharks Member, you agree to this period of Membership.
Each Membership Card or unique code is valid for one (1) entry per NRL Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Game, unless otherwise stated.
NRL Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games where Stadium Capacity is projected, Non-Full Season Members (Flexi, Country & Interstate, Shark Net, Football Club Reefy Junior, Junior Registration) are not guaranteed entry if a ticket has not been redeemed using the issued unique code on the back of their Member Card.
2027 Cronulla Sharks Memberships do not include entry to Home Games outside of Ocean Protect Stadium (excluding Magic Round membership) and NRL Telstra Premiership Finals Series where the Cronulla Sharks may be participating.
The Cronulla Sharks reserve the right to cancel a Membership at any time if, in the Club’s opinion, a Member engages in any offensive behaviour, including and not limited to behaviour, which is deemed disruptive, aggressive, or prejudicial, or likely to be prejudicial, to the interests or reputation to the Game, Club, Ocean Protect Stadium, NRL or any of their Sponsors.
Cronulla Sharks Members are responsible for ensuring all personal details (contact number, postal address, card details) you provide to the Cronulla Sharks are up to date. Cronulla Sharks accepts no responsibility for any consequences that flow on from the Members failure to keep their personal details up to date.

Definitions:

Full Season Membership

Reserved Seat Membership:

Reserved Seat Membership refers to the membership packages of ET Upper, ET Lower, Monty Porter, Peter Burns and Concourse.

One (1) Reserved Seat to all NRL Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Ticket price types are unable to be upgraded once a Membership has been purchased. (A Junior Membership cannot be upgraded to an Adult ticket for individual Games)
One (1) entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Entry does not guarantee your same Reserved Seat you hold for NRL Telstra Premiership Ocean Protect Stadium Home Games
Ticket price types are unable to be upgraded once a Membership has been purchased. (A Junior Membership cannot be upgraded to an Adult ticket for individual Games)
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

General Admission Membership:

General Admission Membership refers to the membership packages of General Admission.

One (1) General Admission entry to all NRL Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Ticket price types are unable to be upgraded once a Membership has been purchased. (A Junior Membership cannot be upgraded to an Adult ticket for individual Games)
One (1) entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Ticket price types are unable to be upgraded once a Membership has been purchased. (A Junior Membership cannot be upgraded to an Adult ticket for individual Games)
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Part-Season Membership

Flexi Membership:

Flexi Membership refers to the membership of Flexi 5, Flexi 3 or Flexi 2.

One (1) General Admission entry to either five, three or two NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium, pending the item of purchase
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Ticket price types are unable to be upgraded once a Membership has been purchased. (A Junior Membership cannot be upgraded to an Adult ticket for individual Games)
One (1) entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Ticket price types are unable to be upgraded once a Membership has been purchased. (A Junior Membership cannot be upgraded to an Adult ticket for individual Games)
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Football Club:

One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Includes Voting Rights on all Cronulla Sharks Football Club matters
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Shark Net:

One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Reefy Junior:

One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Country and Interstate Membership

Country and Interstate:

One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks away game played at the purchases nearest Stadium, pending purchases intent in attendance to the match day (away game selection must be submitted to the Membership Services Team via appropriate means, no later than twenty days prior to the relevent game day)
One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Magic Round:

One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home or away game played during the NRL Magic Round at Suncorp Stadium, Brisbane
One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

International Membership

New Zealand Shark:

One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks away game played at Go Media Stadium, Auckland, New Zealand, pending purchases intent in attendance to the match day (away game selection must be submitted to the Membership Services Team via appropriate means, no later than twenty days prior to the relevent game day)
One (1) General Admission entry to one NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Redemption of the General Admission ticket to an Ocean Protect Stadium Home Game is subject to availability and must be redeemed prior to a sell-out.
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

International Shark:

Excludes entry to NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Non-Ticketed Membership

Non-Ticketed Membership refers to the membership types of Sharks Starter, Toddler, Baby, Pet

Excludes entry to NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games

Digital Membership

Digital Membership refers to the membership types of Digital Shark Starter, Digital Membership or Sharks Digital Membership

Includes digital access to Kayo Sports, via the purchase of either Premium or Standard
Kayo Sports digital codes, following purchase, will be provided to the purchaser within fourteen business days of purchase
Excludes entry to NRL Telstra Premiership Cronulla Sharks home games played at Ocean Protect Stadium
Excludes entry into all NRLW Telstra Premiership Cronulla Sharks Ocean Protect Stadium Home Games
Excludes entry to all NRL Telstra Premiership Cronulla Sharks Away Games
Excludes entry to Cronulla Sharks Homes games not played at Ocean Protect Stadium, including Magic Round
Excludes entry to Finals Series Games
Kayo Standard Offer: Offer only available to Digital Membership. Must sign up at kayosports.com.au(opens in a new tab) using the unique code provided by your club, or add your unique voucher code to your existing Kayo My Account. Must sign up by 31/08/2027. If you upgrade to Kayo Premium, you will be charged $16/mthfor the remainder of your offer period. Excludes sign ups or payments via third parties. One redemption per person. After 12 month Kayo offer ends, subscription will automatically renew at regular Kayo pricing (currently $29.99/mthon Kayo Standard). If you cancel within 12 month offer period you will lose the remainder of the offer and you cannot restart the offer. Not available in conjunction with other Kayo offers. Kayo is not available for use in Very Remote regions of Australia.
Kayo Premium Offer: Offer only available to Digital Membership. Must sign up at kayosports.com.au(opens in a new tab) using the unique code provided by your club, or add your unique voucher code to your existing Kayo My Account. Must sign up by the 31/08/2027. Excludes sign ups or payments via third parties. One redemption per person. After 12 month Kayo offer ends, subscription will automatically renew at regular Kayo pricing (currently $45.99/mthon Kayo Premium). If you cancel within 12 month offer period you will lose the remainder of the offer and you cannot restart the offer. Not available in conjunction with other Kayo offers. Kayo is not available for use in Very Remote regions of Australia.

Payment Methods

In 2027 Cronulla Sharks Members will have three payment options, known as Sharks Pay;

In Full, Upfront Payments, available for all memberships
Monthly Part Payments, available for limited memberships
Fortnightly Part Payments, available for limited memberships

Cronulla Sharks Membership only accepts contactless payment methods, Mastercard (debit/credit card), VISA (debit/credit card) and AMEX. Cash, Gift Cards and Cheque payments are not acceptable payment methods for Cronulla Sharks Memberships. Cronulla Sharks do not accept split payments all payments must be paid in one transaction, whether it be upfront or part payment instalments. All Membership prices displayed are GST inclusive.

2026 Cronulla Sharks Members with outstanding debt are not eligible to renew/apply for Membership for the 2027 Season until the outstanding debt has been paid.

The Cronulla Sharks may refer the collection of any outstanding Membership Fees to an external collection agency if, on two consecutive occasions, payment of Membership fees is dishonoured by the Member’s financial institution.

If a Member believes that a SharksPay withdrawal has been initiated incorrectly, please contact Membership Services Team.

Upfront Payments:

All Cronulla Sharks Memberships will incur a Ticketek ‘Service and Handling Fee’ of $4.75. The ‘Service and Handling Fee’ will be the same amount, regardless of the number of packages purchased in each order or method of payment.
All Membership prices advertised are inclusive of GST.
The upfront yearly Cronulla Sharks Membership will be deducted from the Members designated card in one instalment at the time of purchase.
Memberships purchased after the first Cronulla Sharks Ocean Protect Stadium will not be sold at a pro-rata basis unless advertised otherwise.
The transaction will appear on the Members bank statement as “NRL Membership”.
Any member who has elected to pay their Membership Fees using SharksPay agrees that their membership will automatically renew from year to year in accordance with the automatic renewal process, until such time as the member opts out. A member will receive notice in writing via email or direct mail of the automatic renewal each season 14 days prior to the first SharksPay instalment.

Monthly Part Payments:

All Cronulla Sharks Memberships will incur a Ticketek ‘Service and Handling Fee’ of $4.75. The ‘Service and Handling Fee’ will be the same amount, regardless of the number of packages purchased in each order or method of payment.
All Cronulla Sharks Memberships will incur a one-off administation fee of $5.00. The ‘Service and Handling Fee’ will be the same amount, regardless of the number of packages purchased in each order or method of payment.
A Member can elect to pay certain Membership Packages by nominating to pay under the Monthly Payment Plan (see the conditions relating to the Membership Package selected to check eligibility) in 10 equal monthly instalments.
Requisite payments will be processed in ten equal monthly payments on the 15th of every month, or next business banking day, if the traditional payment date falls on a weekend, commencing on 15th October in the year prior to the relevant NRL Premiership Season or NRLW Competition.
If a member applies for the Monthly Payment Plan after the first scheduled payment then the first instalment due will be equal to the sum of monies payable to bring the amounts payable in line with the standard payment schedule. As an example, if you join in November, your first instalment will have an additional 1 x month included on it.
Any member who has elected to pay their Membership Fees using SharksPay agrees that their membership will automatically renew from year to year in accordance with the automatic renewal process, until such time as the member opts out. A member will receive notice in writing via email or direct mail of the automatic renewal each season 14 days prior to the first SharksPay instalment.

Fortnightly Part Payments:

All Cronulla Sharks Memberships will incur a Ticketek ‘Service and Handling Fee’ of $4.75. The ‘Service and Handling Fee’ will be the same amount, regardless of the number of packages purchased in each order or method of payment.
All Cronulla Sharks Memberships will incur a one-off administation fee of $5.00. The ‘Service and Handling Fee’ will be the same amount, regardless of the number of packages purchased in each order or method of payment.
A Member can elect to pay certain Membership Packages by nominating to pay under the Monthly Payment Plan (see the conditions relating to the Membership Package selected to check eligibility) in 18 equal fortnightly instalments.
Requisite payments will be processed in eighteen equal fortnightly payments, beginning on the 15th October in the year prior to the relevant NRL Premiership Season or NRLW Competition.
If a member applies for the Fortnightly Payment Plan after the first scheduled payment then the first instalment due will be equal to the sum of monies payable to bring the amounts payable in line with the standard payment schedule.
Any member who has elected to pay their Membership Fees using SharksPay agrees that their membership will automatically renew from year to year in accordance with the automatic renewal process, until such time as the member opts out. A member will receive notice in writing via email or direct mail of the automatic renewal each season 14 days prior to the first SharksPay instalment.

Debt Collection Action:

The member, authorises the Club to notify any debt collection or credit reporting agency upon default by the member in regard to any obligation to:

Pay under this contract.
Agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this Contract terminating.
Authorises the club to add $50.00 to the outstanding debt as its fee for dealing with the default.
Agrees to pay any and all costs incurred as a result of debt collection by any third party including the commission, fees and costs charged by any debt collection; and agency (approximately 25% of the outstanding debt).

Cancelations and Refunds:

The Cronulla Sharks will not issue refunds for games that Members are unable to attend, due to changes in personal circumstances nor requests made based on team performance and/or staff and/or player appointments or losses and transfers.
2027 Cronulla Sharks Members who are required to redeem a ticket as part of their Membership (Flexi, Country & Interstate, Football Club, Shark Net and Reefy Junior) but do not by the end of the 2027 Season, will not be provided a refund nor will their unique code rollover into the 2027 Season.
The Cronulla Sharks are not liable to Members for any loss or damage a Member may incur as a result of the 2027 NRL Telstra Premiership Season games being cancelled, postponed or changed (including venue or scheduling change).
Once a Membership has been purchased, the Cronulla Sharks are under no obligation to provide a cancelation or refund. Refund requests may only be considered in exceptional circumstances and must be submitted in writing to the club by email members@sharks.com.au
The Cronulla Sharks are under no obligation to refund any Membership/s to Members who have not opted out of Automatic Renewal.
It is the Members responsibility to ensure that they have checked their account, to either opt in or opt out of Automatic Renewal.
Approval of Membership refunds is wholly at the discretion of the Cronulla Sharks. Good, services and cancelation fees will apply.
If a Refund is approved, Cronulla Sharks Members should be aware that they will not receive a refund of the $4.75 Ticketek ‘Service and Handling Fee’.
Should a cancelation or refund request be approved, the Member will incur a cancelation fee proportionate to the value of the goods and services delivered by the Cronulla Shark prior to the refund or cancelation.
The Cronulla Sharks have the right to cancel Memberships for breaches of the Conditions of Entry to Ocean Protect Stadium, Member behaviour or Code of Conduct or Membership Terms and Conditions.
Cancelled Memberships will not be reimbursed, and no compensation will be provided. In circumstances where your Membership is suspended or cancelled for inappropriate conduct you will not be entitled to a refund of any ‘unused’ portion of your Membership elements.

Membership Classifications

It is the responsibility of each Cronulla Sharks Member to ensure they are eligible for their Membership Classification at the time of renewing or purchasing each season.

Any Member who knowingly purchases an incorrect Membership Classification risks their Membership being changed to the correct classification (at the cost to the Member or Parent Account Holder) or Membership being suspended or cancelled for the remainder of the 2027 Season.

Teen:

To be eligible for a Teen Membership, Teen's must be aged between 13-16 years of age, at the time of renewal or purchase. The name of the Teen and date of birth are compulsory for all Teen Membership.

Junior:

To be eligible for a Junior Membership, Junior's must be aged between 6-12 years of age, at the time of renewal or purchase. The name of the Junior and date of birth are compulsary for all Junior Membership.

Family:

A Family Membership is comprised of one (1) or two (2) adults and one (1) to four (4) teen/juniors up to sixteen (16) years of age (or if a Reserved Seat is required) at the time of renewal or purchase.

Concession:

The following concession card holders are eligible to purchase a concession memebrship:

Department of Social Services
Pensioner Concession; via aged, single parent or disability
Veteran Affairs
Full-time tertiary student

Appropriate proof of Concession must be available for display upon entry to Ocean Protect Stadium if required.

Companion Card:

Companion Card holders are eligible for Complimentary entry to Cronulla Sharks Ocean Protect Stadium Home Games, with paying 2027 Concession Members. Appropriate proof of Concession must be available for display upon entry to Ocean Protect Stadium if required.

Once a Cronulla Sharks Membership has been purchased, the Member is required to send through proof of your Companion Card to the Cronulla Sharks. Then, you will be issued with the Companion Card Membership, in the same Category the Concession Membership was purchased.

Members who hold a Companion Card Membership, will automatically be issued a Member Card and Lanyard. They will not receive Credit into the Locker Room Portal or a Membership Package.

Hardship Policy:

Cronulla Sharks have processes in place to ensure that Members experiencing financial hardship are treated fairly. The Club is committed to working with Members where possible to help them respond to financial difficulty, whether temporary or long-term. Special consideration and flexibility will depend on individual circumstances and will be assessed in a case-by-case basis. Members facing financial difficulty are encouraged to contact the Cronulla Sharks via phone, email or in person.

Member Benefits

Sharks Store Discount:

The Cronulla Sharks Merchandise discounts are tiered according to your level of Membership and is as follows;

Member – 10%
Platinum Member – 15%
Diamond Member – 20%

The Cronulla Sharks Member Merchandise discount is available for the 2027 Season. Members must be able to show proof of Membership at all Sharks Store or Game Day Merchandise outlets if required (eg. 2027 Membership Card). 2027 Cronulla Sharks Members are eligible to redeem their discount through the online Sharks Store platform after logging in to the Sharks Store account.

The Cronulla Sharks Member Merchandise discount only applies to full price Merchandise, does not apply to sale items and memorabilia.

Member Events:

Cronulla Sharks Member events are subject to change and cancelation and in accordance with NRL Protocols, NSW Government guidelines and what is in the best interest of the Cronulla Sharks Staff, Players, the Club, and its Stakeholders.
The Cronulla Sharks reserve the right to use any images taken for promotional purposes and or marketing at any location where the Cronulla Sharks host a Member Event including but not limited to Ocean Protect Stadium, Sharks at Kareela, Sharks Leagues Club, Cronulla Sharks Academy Field or any other venue, including any venue that the Cronulla Sharks own, operate, lease or manage.
The Cronulla Sharks reserve the right for any of their Sponsors or Corporate Partners to use any images taken for promotional purposes and or marketing material at any location where the Cronulla Sharks host a Member Event including but not limited to Ocean Protect Stadium, Sharks at Kareela, Sharks Leagues Club, Cronulla Sharks Academy Field or any other venue including any venue that the Cronulla Sharks own, operate, lease or manage.
The Cronulla Sharks are not liable for any injury, damage, or loss that may occur when attending a Member event including but not limited to Ocean Protect Stadium, Sharks at Kareela, Sharks Leagues Club, Cronulla Sharks Academy Field or any other venue including any venue that the Cronulla Sharks own, operate, lease or manage.

Leagues Club:

A 2027 membership purchase does not include the addition of a membership to the Sharks Leagues Club. All members who wish to engage with the Sharks Leagues Club must liaise with the Leagues Club directly.

Yetimo

Order Confirmation:

Subject to these Terms and Conditions, any Order Confirmation accepted by Yetimo will constitute a contract between the Customer and Yetimo
Yetimo reserved the right to re-submit pricing to the Customer where the Customer, licensor, manufacturing process requires changes, amendments, modifications or adjustments.
The customer accepts that where an Order Confirmation is varied, they may be liable for any incurred costs.
The Member will not cancel an Order Confirmation or change the Delivery Date without the written consent of YETIMO.
The Member accepts Yetimo the finished goods may vary from approved artwork or sample due to colour, dye lot, material or manufacturing variations.

Delivery:

Yetimo will make every endeavour to deliver the goods by the delivery date but will not accept liability for Force Majeure, shipping, wharf or transport delays that are beyond Yetimo control.

Liability:

Yetimo in conjunction with the Cronulla Sharks, is in no circumstance (whatever the cause) liable in contract, tort (including without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for:

Any increased costs or expenses
Any special, indirect or consequential injury, loss, damage or expense

Member Conduct

The Cronulla Sharks ask all Members to respect all Players, Staff and other Spectators at Cronulla Sharks Ocean Protect Stadium Home Games and Cronulla Sharks Away Games.
Cronulla Sharks Members are ambassadors for the club and the game of Rugby League, as such should conduct themselves in a way that reflects the Cronulla Sharks Values.
Cronulla Sharks Members agree to welcome away team fans and assist the Club in delivering an enjoyable experience at our Ocean Protect Stadium Home Games.
Members are encouraged to assist the Club to ensure the Code of Conduct at Cronulla Sharks Home and Away games throughout the NRL Telstra Premiership Season and to inform the Club of Members or Fans who do not abide by the Code of Conduct
The Cronulla Sharks will not tolerate any behaviour which embarrasses or inhibits others from enjoying the viewing of a Cronulla Sharks Game.
The Cronulla Sharks reserve the right to suspend or cancel the Memberships of any Member who breaches the code of conduct by behaving in a manner that jeopardises the safety and enjoyment of themselves or others.
The Cronulla Sharks have a zero-tolerance policy towards racism and discrimination for any Member that racially vilifies Players, Officials, Staff and or other Spectators or Supporters.
Anti-Social behaviour causing offence by words, actions or intoxication will not be tolerated.
When entering Ocean Protect Stadium, Cronulla Sharks Members will; conduct themselves in an appropriate manner, respect all Members and fans regardless of age, gender, race, religion, team, ethnic origin, and beliefs; vocally support the team in an appropriate manner, whilst always being mindful of those around them, inform Ocean Protect Stadium Staff of any Member(s)/supporters who they believe are acting inappropriately, comply with the Conditions of entry to Ocean Protect Stadium
In the event a Member passes their Membership Cards onto family or friends for a game, the Member will be held liable for the actions of that person, and they must also abide by the Members Code of Conduct.
Members are at risk of having their Membership suspended and or cancelled if the family or fiend does not abide by the Members Code of Conduct.

Force Majeure Policy

As a Cronulla Sharks Member, you agree and accept that you must adhere to any NRL, Cronulla Sharks, Federal and State Governments protocols in relation to a force majeure event which may change from time to time.

Under the discretion of the NRL, Cronulla Sharks, Federal and State Governments, if the event conditions cause disruption to the 2027 NRL Telstra Premiership Season, including but not limited to;

The 2027 Season is abandoned.
Home Games (s) are played behind closed doors, resulting in no Members having access to any Home Game (s)
Cronulla Sharks Home Game (s) are relocated due to a force majeure event, without Member access or reduced capacities.
Use of function rooms, private boxes and the like, at grounds may be subject to use restrictions such as capacity limits or requirements that limit mixing with others

The Cronulla Sharks reserves the right to implement and enforce any measures it deems appropriate for health and safety purposes in response to a force majeure event whether or not required by Government instruction, order, or requirements, including requiring attendees to wear facemasks at Cronulla Sharks NRL Telstra Premiership games and implementation of social distancing which may affect Member Reserved Seating.

It is the responsibility of the Primary Account Holder to keep their contact details up to date, to remain informed through the Cronulla Sharks official email communication and to communicate all measures and changes to the other Secondary Account Holders of their account.

In the event a force majeure event does affect the 2027 NRL Telstra Premiership Season, once the Cronulla Sharks have been notified of changing restrictions and has an overview on how this will affect the 2027 Season, Cronulla Sharks will inform the Parent Account Holder via email of these changes to their purchased Membership.

Membership Competitions

The Promoter of the Membership competition may refer to the Cronulla Sharks, Sponsor or key Stakeholder. If the Cronulla Sharks hold a competition for Members, the following will apply;

All 2027 Cronulla Sharks financial Members will be automatically entered into the competition.
To be eligible for the competition you must be a Financial 2027 Member by the date specified for the close of the competition.
Winners will be selected at random.
The competition draw will take place at 461 Captain Cook Drive, Woolooware, NSW, 2230 or any place the Cronulla Sharks own, operate, lease and or manage.
Competition winners will be notified by phone call and or via email.
Membership competitions are open to all financial 2027 Cronulla Sharks Members. Employees and their immediate families of the Cronulla Sharks and suppliers, providers and agencies associated with the club and the promotion are ineligible.
If the competition prize is unavailable, for whatever reason, the promoter reserved the right to substitute the prize for a prize of equal or greater value, subject to state regulation.
The promoter reserves the right to validate and check the authenticity of any prize claim or entry before awarding the prize.
If the winner (for whatever reason) is unable to attend or does not take an element of the prize within the time stipulated by the promoter, then the prize will be forfeited, and cash will not be awarded in lieu of the prize.
The prize must be taken as offered and cannot be varied. Prize values are GST inclusive and are in Australian dollars and are the recommended retail value as provided by the supplier and are correct at time of printing. The Promoter accepts no responsibility for any variation in prize value.
The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.
The Promoter will not be responsible for any incorrect, inaccurate, or incomplete information communicated during or in connection with this promotion if the deficiency is occasioned by any cause outside the reasonable control of the Promoter including without limitation technical malfunctions or failures.
The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
The Promoter’s decision in relation to any aspects of the competition is final and binding on every person who enters, and no correspondence will be entered into.

Right to Amend Terms and Conditions

The Cronulla Sharks reserve the right to amend these Terms and Conditions as may be reasonably necessary from time to time in absolute discretion. The Cronulla Sharks do not warrant that every request for Membership, Ticketing or Seating Allocation can or will be complied with.

Acceptance of Terms and Conditions

By applying for a 2027 Cronulla Sharks Membership, I acknowledge that I can carefully read and accept the above Terms and Conditions.

All Members are bound by these Terms and Conditions regardless of how the Membership was submitted.

Cronulla Sharks

'Cronulla Sharks' means Cronulla Sutherland Sharks or any of its related entities and includes ‘the club’ where the context implies. Any failure by Cronulla Sharks to insist on strict compliance with these Terms and Conditions will not constitute a variation or waiver of these Terms and Conditions.

These Terms and Conditions were updated by the Cronulla Sharks on Friday, 9 September, 2026.